Where can I view your range of products?
Our full range of products can be viewed via our website. From here you can view workwear, teamwear and equipment.
I can’t find what I’m looking for. Do you supply it?
Most likely! If it’s workwear, teamwear, promotional clothing or corporate and hospitality wear, we can usually supply it.
If you need any help with your order, you can always call us and one of our friendly and experienced team can assist you.
Do you provide samples?
We can provide samples of most of our workwear range.
Due to the high cost of administration, if samples are taken away and aren’t returned within 14 days you may be charged the full retail price of these.
If you have requested for samples to be delivered, payment will be taken in full prior to dispatch and then the amount used against a future order (less the carriage) or refunded when returned without a restocking fee.
How can I pay?
We accept all major credit and debit cards, including AMEX, as well as payment by BACS transfer.
How long will my order take?
Our standard SLA is 21 working days, however, if you needed an order processed more quickly, one of our team will always work with you to discuss your timeline and if this can be met, considering any changes to artwork, design, or delays on stock.
Please note expected completion times may also be affected during periods of high order volumes.
Do you charge for delivery?
A flat fee of £6.95 is charged per delivery, this applies to mainland UK for next day delivery. Should you need an order dispatched internationally this can be quoted for you.
Will I receive a proof for my order?
We always produce a proof for new logos and designs to ensure you are happy with how it looks prior to being processed by our production team. You will receive your proof via email, and this will need to be approved before any production can start.
It’s important that your proof is checked carefully, as we are not responsible for errors once permission for production has been given.
Which formats do you accept for artwork?
The formats we accept for embroidery include pdf, eps, and jpeg. There is a one-off fee of £30.00 + vat for us to digitise your logo for embroidery.
For printing, we would require an eps or high resolution pdf.
Should you not have the artwork in a format suitable for customisation we can retrace your file to a suitable type for a fee of £30.00 + vat. You will be notified and ask for confirmation prior to this work taking place.
Important : If you have a pdf file for printing this must be a genuine pdf file and maintain edit capabilities. If you have converted a file into a pdf, this will have possible jagged edges and distortion which we would be unable to print from.
Should I go with embroidery or printing?
Your garment materials and colours, along with the complexity of your logo will be a guide as to which application method we would recommend.
Whichever method we agree with you, our embroidery and printing equipment, expertly operated by our team will be sure to bring your logo and branding to life.
What is your returns policy?
If a garment is deemed as faulty, we will replace a customised garment. Otherwise, we do not accept returns or refunds on customised items. Please refer to our terms and conditions for further information.