Where can I view your range of products?

Our full range of products can be viewed on our website. This includes workwear, teamwear and equipment.

I can’t find what I’m looking for. Do you supply it?

Most likely, yes. If you’re looking for workwear, teamwear, promotional clothing, or corporate and hospitality wear, we can usually source it for you.

If you need help finding a specific product or placing an order, please contact us and one of our friendly, experienced team members will be happy to assist.

Do you provide samples?

Yes, we can provide samples from most of our workwear range.

Please note:

• Samples must be returned within 14 days. If they are not returned, you may be charged the full retail price.
• If samples are delivered to you, payment will be taken in full prior to dispatch.
• Once returned, the payment can either be refunded (excluding carriage) or credited against a future order, with no restocking fee.

How can I pay?

We accept all major credit and debit cards, including AMEX, as well as payment via BACS transfer.

How long will my order take?

Our standard turnaround time is 21 working days.

If you require your order sooner, our team will always work with you to discuss your timeline and assess whether it can be achieved. Please note that turnaround times may be affected by:

• Artwork changes or approvals
• Design complexity
• Stock availability
• Periods of high order volume

Do you charge for delivery?

Yes, we charge a flat delivery fee of £6.95 per order for next working day delivery to mainland UK addresses.

International delivery is available and can be quoted upon request.

Will I receive a proof for my order?

Yes. We always provide a proof for new logos and designs before production begins.

Proofs are sent via email and must be approved before we can proceed. Please ensure you check your proof carefully, as we cannot be held responsible for errors once production approval has been given.

Which formats do you accept for artwork?

Embroidery

• Accepted formats: PDF, EPS, JPEG
• A one-off digitising fee of £30.00 + VAT applies for embroidery logos

Printing

• Accepted formats: EPS or high-resolution PDF
• If your artwork is not in a suitable format, we can redraw or retrace it for a fee of £30.00 + VAT. You will always be notified and asked for approval before this work begins.

Important:

PDFs supplied for printing must be genuine, editable PDFs. Converted files may result in jagged edges or distortion and may not be suitable for printing.

Should I choose embroidery or printing?

This depends on the garment material, colour, and the complexity of your logo. Our team will always advise on the most suitable application method.

Whichever option is chosen, our professional embroidery and printing equipment ensures your branding is finished to the highest standard.

What is your returns policy?

If a garment is found to be faulty, we will replace it.

Due to the nature of customised products, we do not accept returns or offer refunds on personalised items unless they are faulty. Please refer to our Terms & Conditions for full details.